Delivery & Substitution Policy
DELIVERY
Seven Petals strives to provide our clients with the best-in-class service while delivering the most luxurious flowers available. Our orders are delivered between 12pm and 6pm on the selected date of delivery. This delivery window may be extended until 8pm during high volume holidays. We will do our best to accommodate requested delivery times, but we cannot make any guarantees other than between the window of 12pm-6pm.
If a change in delivery address is needed, Seven Petals requires 24 hours notice before the original scheduled delivery. Additional fees may apply. Changes requested same day as the delivery date are not guaranteed.
If you do not receive a delivery confirmation email within 24 hours of your selected delivery date, please let us know so we can follow up on your order immediately. Occasionally our delivery confirmations are delayed but that does not mean that your order was delivered late. If your selected delivery date cannot be met, we will contact you as soon as possible.
*Please note during high volume holidays like Valentine's Day and Mother's Day, deliveries may be completed as late as 8 pm. We do not provide delivery status updates on these holidays. Please contact us by phone if your order was not received by 8 pm on the selected day of delivery.
PICK UP APPOINTMENTS
Once you have elected to pick up your order from our studio you will also make a pick up appointment request. Our pick up window is Monday through Saturday 11am-4pm. You will select your pick up appointment time within that window. If we do not have availability at your requested time, someone from our studio will contact you with alternate availability.
Your pick up appointment will have a 15 min grace period. If you will not meet your original appointment time please call or email us to reschedule during our normal pick up hours. If pick up is not available within our normal pick up hours we recommend purchasing our delivery option, $25 fee associated.
SUBSTITUTIONS
Availability may vary due to but not limited to weather, seasonality, and market conditions. Therefore, substitutions may be necessary. We only substitute items of equal or greater value, and to preserve the quality & design style of each arrangement. If the floral vessel shown is not available, we will use a similar product of equal or greater value as well. Please note that during high volume holidays like Valentine's Day and Mother's Day, there may be a higher need for substitutions.
QUESTIONS? CONTACT US
Contact email: info@sevenpetals.co
Contact phone number: 240.324.7537
Your purchase is final and nonrefundable. No product may be returned or refunded except for damaged products. If the product arrives damaged, Seven Petals will provide a replacement if the damaged product is returned by you OR a photograph showing damage is received by Seven Petals within 3 days of the original delivery date. If replacement product is requested, Seven Petals reserves the right to make substitutions based on availability and cannot guarantee the replacement will replicate the original order.
If your order is a direct ship product via UPS, we cannot guarantee delivery due to weather or other factors that may affect your order arriving on time. In the event, that your product is delayed due to weather or some other outside factor, you will be given the choice of a full refund or a replacement sent out at the earliest available time.
FAQs
What is your style?
We are well known for our creativity and updated approach to classic designs.
Can we secure a proposal prior to booking you for our event?
We do all of our pricing post-booking. So our first step is a general pricing & design guide with general invoice that is not custom to you but has all of our average price points for all of the types of line items we offer. Included on the sample proposal is our labor, setup, mileage and strike costs as well so you’ll be able to factor that in when you are reviewing the sample proposal to calculate an estimate of items you are looking for.
You will have 7 days to review that and make a decision on booking. After a date-hold retainer and signed contract, you will receive a custom floral proposal down to the penny of all your wants and wishes. You are then able to make edits to get the items down to a cost that fits your budget as long as it doesn’t drop below our $6,000 minimum. A custom floral design proposal does take hours to complete, so this is why we only do them post booking so all of our attention can be focused on our booked clients.
What event services do you offer?
Floral Services Only - Minimum $6,000
In addition to floral arrangements, we offer delivery, set up, break down, and clean up services on the day of the event. A date-hold retainer of $1,500 is required for a tailored proposal.
Planning & Rentals Services - Minimum $7,000
We offer rental services of linens, chairs, tableware, stage design planning, custom fabrication, backdrop rentals and more.
What is your payment schedule?
More than one month prior to the event, a 25% deposit of the invoice is required to secure your services and reserve your date. The balance is due 7 days prior to delivery or pickup.
Less than one month prior to the event, full payment is required to secure your services and reserve your date.
We accept debit, credit, cash, all payable to Seven Petals, LLC.
We wish we could meet with you, but we don't live in D.C. Is there an alternative?
The majority of our clients hire us without an in person meeting. We are very quick and very thorough with emails and phone calls and are able to answer most questions in those ways.
However, we are happy to schedule a Google Suite video meeting. A lot go our out-of-town clients have done this, and we love it! We can always find a time and method that works for you!